Help center(FAQ)
lowcars is a self drive car rental service that provides you with all the privacy, fun and convenience of your own car, without the hassles of owning and maintaining one. We provide self drive car rentals for hourly, daily, weekly and monthly requirements. We drop and pick-up cars from your doorstep, so that you can spend time on the more important thing - your drive! The doorstep drop and pick-up of cars is our standard way of serving you, and is available throughout the areas served by us.
To avail Low's services, you must be at least 18 years old, and must have a Light Moter Vehicle Licence (LMV).
It depends on the pricing plan that you select.
All of our cars are equipped with an All India Tourist Permit, so you are free to drive anywhere in the country. All India Tourist Permit means that the car is legally permitted to ply in any state in the country, after paying the inter-state taxes at the state borders. However, we do not permit taking low vehicles to Leh/Ladakh region.
Yes. You have to return the car on same location from where you have picked the car.
Yes, we are accessible 24x7.
No. Fuel is not included in your booking.
We understand that sometimes there can be last-minute changes in your plans, and we will try our best to accommodate them. But in situations where it can cause trouble to the next user (ie, the person whose booking starts after your ends), we cannot allow late returns. Please refer to our Fee policy for more details on late fees and extension charges.
Is fuel included in my booking ?
No. Fuel is not included in your booking.
What happen if I return the car late ?
We understand that sometimes there can be last-minute changes in your plans, and we will try our best to accommodate them. But in situations where it can cause trouble to the next user (ie, the person whose booking starts after your ends), we cannot allow late returns. Please refer to our Fee policy for more details on late fees and extension charges.
Who pays for parking and tolls/taxes inter state entry ?
These expenses depend on your usage, hence you need to pay for them.
Do I need to pay the fine incurred during my booking due to parking/ traffic violations ?
Yes.
Refund
Your refund back in 4 to 7 working days.
What my documents do I need to take the delivery of my low car ?
You will need your original Driving License and ID proof (same as the ones whose details were provided while making the booking). If the original documents are not produced, it will be treated as a late cancellation. Driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document.
How do I check-in for my booking ?
Our delivery executive will deliver the car to your doorstep. Before he hands- over the car to you, he will share with you a pre-filled checklist that summarises the car's condition at that time. Please confirm the details in the checklist, sign it and you are good to go. In case any information in the checklist is not correct, please notify the delivery executive or call us.
What are the requirement When I drive across a state boder ?
Each State has different procedures and regulations. Most States will require a commercially registered vehicle to stop at the border RTO station to pay the relevant tolls/taxes. All low cars are equipped with original copies of the RC Card, Insurance Note, Self-Drive License, and the All India Permit, which will help you get through this conveniently. For many states, the state entry tax can be paid online as well.
What do I do if the vehicle breaks down or if I meet an accident ?
In such cases, please notify us low immediately (by calling) and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.